Return Policy
1. Return Eligibility
We accept returns within 7 days of delivery if the product is damaged, defective, or not as described.
To be eligible, the item must be unused and in its original packaging.
2. Non-Returnable Items
We do not accept returns for:
Change of mind
Minor variations in color/design
Used or damaged items (not due to our fault)
3. Refund Process
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5–7 business days.
4. Replacement Policy
If you receive a defective or damaged product, we offer a free replacement at no additional cost.
5. Return Process
To initiate a return:
Contact us at aivuehelp@gmail.com
Share your order number and issue (with photos if possible)
Our team will guide you through the next steps
6. Shipping Costs for Returns
In case of damaged or incorrect items, we will cover the return or replacement shipping cost.
7. Late or Missing Refunds
If you haven’t received your refund yet, please check your bank account and contact your payment provider. If the issue persists, reach out to us.
8. Contact Us
For any return or refund queries, contact:
aivuehelp@gmail.com